Phone: +91-9810157471, +919910022135 (Delhi, India) Email:

Its About Being Better Than Your Best

Excellence Quest is a change leadership series.
Excellence Quest shares best practices, set of tools, and concepts aimed at building a culture of performance excellence.
The series will be a culmination of interest, curiosity and aura... And a chance to learn from the experts.

Excelling at Higher Education –Using Baldrige Criteria

The MasterClass is aligned to building an effective leadership will use
Malcolm Baldrige National Quality Award framework for Higher education
institutions as the base framework.


The MasterClass will involve the participation of
15-20 invited guests from Indian institutions- organized by IEF. These guests will either be drawn from the owner community or directors of institutes.


The purpose of the Master Class is to share with participants a set of standardized Self-Assessment tools, Best Practices and concepts which can be used by them to build a performance excellence culture in their colleges and universities.


Practical insights into making excellence work in your Institutions.

The Format

The Participants

Excellence Quest session will be held in a day format.
Each master class will consist of presentation, coaching sessions, instructional material and brainstorming sessions.
Each session will focus on a very specific area of concern and solution ideas with Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).
Experts will facilitate ideation exercise, deliver views and share experiences on the issue.

The Agenda

During the Master Class we will review in detail the guidance in each of seven areas of
Baldrige Criteria for Performance Excellence in Higher Education:

Strategic planning
Customer focus (beneficiaries and constituencies)
Metrics (measurement, analysis and knowledge management)
Workforce engagement (programs and services, faculty, staff, and workplace)
Process Management

The Expert

Mr. Christopher K Ahoy,
President/CEO of Performance Management Consulting LLC of Berkeley,
California, USA.
(View Profile)

APPA Fellow 2006, Past APPA President (2006-2007) Emeritus 2010
Associate Vice President Emeritus, 2010, Iowa State University
Examiner, Malcolm Baldrige National Quality Award (MBNQA) 2006,2007 and 2011
Examiner, Iowa Recognition Performance Excellence (IRPE) 1999-2008
ACEC judge 2003-2005, Chief Judge ACEC 2006
ASQ member 1997-2007, Senior Member since 2008